How can we help?
FAQ
Still stuck? Email [email protected] and a real person will reply within 2 business days.
Can I ride a 1000W+ e-bike on the road?
Usually not as a bicycle. In Ireland, the UK and the EU, an e-bike only counts as a normal bicycle if the motor is 250W or less, it only helps while you pedal, and it cuts out at 25 km/h. Anything stronger is treated as a motor vehicle, which needs registration, insurance and a licence. Our kits are sold for private land and off-road use. It's up to you to check the rules where you ride. More in our Terms.
Will a kit fit my bike?
Check three things. Dropout width: most front forks are 100mm and most rear frames 135mm. Thru-axle frames (142/148mm) and fat bikes (170/190mm) need a matching motor. Brakes: disc or rim, so you get the right wheel. Wheel size: pick the same size as your bike. From 2000W up you also need torque arms and a strong frame. If you're not sure, email us photos of your bike and we'll tell you.
Which battery do I need?
The battery voltage has to match the controller. A 48V kit needs a 48V battery (many 48V controllers also take 52V, check the listing). The battery's continuous current (its BMS rating) must be at least what the controller pulls. Capacity, in Ah, decides your range: more Ah, more kilometres. Bundles come matched, so you don't have to work this out.
What does pre-order mean?
In-stock items are here with us and ship within 2 business days. Pre-order items are ones we order in for you after you buy, so they take longer. The expected delivery time is on each product page. How pre-orders work.
How much is shipping?
One charge per order: €15 to Ireland, €30 to the UK and €40 to the rest of Europe. Every order is tracked. Shipping details.
How do I pay?
You place your order without paying. We check the order, confirm it, and email you a secure payment link. Nothing ships until it's paid.
Do you ship batteries everywhere?
We ship within Ireland, the UK and the rest of Europe. Lithium batteries have to go by road with a courier that can carry them, which is why we don't ship them outside Europe.
Can I return something?
Yes. Within 14 days of delivery, as long as it's unused, not fitted and in the original box. Email us first. Returns policy.
What if a part is faulty?
Email us with your order number and photos or a video of the problem. Under EU consumer law you're covered for faults that were there when the item was delivered for 2 years. We'll repair, replace or refund.
Do you fit kits?
We don't fit kits ourselves, but every kit comes with wiring diagrams and we'll answer questions by email while you're fitting it. Any local bike shop used to e-bikes can fit one too.