Terms of Service

01Eligibility

You must be 18 or over to place an order. You agree that the information you give us is accurate and complete.

02What we sell

We sell e-bike conversion kits, hub motors, controllers, batteries, chargers and related parts, on their own or as bundles.

Every product is listed as either In stock (we have it and it ships within 2 business days) or Pre-order (we order it in for you after you buy). Pre-orders are covered below.

Brand names are used to describe the parts we sell. All trademarks belong to their owners, and we are not an official dealer of any brand unless a listing says so.

03Use and the law

In Ireland, the UK and the EU, an electric bike only counts as a normal bicycle if its motor is rated at 250W or less, it only assists while you pedal, and assistance stops at 25 km/h. A bike fitted with a more powerful motor, a throttle, or a higher speed limit is treated as a motor vehicle. Riding it on public roads, paths or in public places may need registration, insurance, tax, a licence and approved equipment, and riding it without them may be an offence.

Most of our kits are well above 250W. They are sold for use on private land and off-road where that is allowed. You are responsible for checking and following the laws where you ride, and for how you use what you buy. We are not liable for fines, penalties or other consequences of using our products in a way the law doesn't allow.

04Fitting and safety

Fitting a kit changes how your bike behaves. Powerful motors put a lot of force on the frame, fork, dropouts, wheels and brakes. You are responsible for making sure your bike is suitable and is fitted correctly, including torque arms where needed, and that your brakes can handle the extra speed and weight. If you are not confident, have a qualified bike mechanic fit it.

Lithium batteries must be charged with a suitable charger, on a non-flammable surface, away from anything that can burn and never left unattended for long periods. Don't use, charge or open a battery that is damaged, swollen, wet or has been dropped hard. Follow the instructions that come with the product.

05Pre-orders

Pre-order items are shown in our shop but are not in stock with us when you order. When you buy one, we order it in and ship it once it reaches us. This means:

• Longer delivery. Each pre-order item shows an estimated delivery time on its product page. It's an estimate, not a guaranteed date, and it starts from the day your payment goes through.
• Payment up front. You pay the full price once we've confirmed your order, the same as for in-stock items.
• If we can't get it. If we can't get the item, or can only get it at a different price or spec than listed, we'll email you. You can accept the change or cancel, and if you cancel you get a full refund.
• Delays. If your order is going to take much longer than the estimate, we'll tell you. If it hasn't shipped 30 days after the estimated delivery time, you can cancel for a full refund at any time before it ships.
• Cancelling. You can cancel a pre-order for a full refund at any time before it ships. After it ships, the normal Returns & Refunds Policy applies, including your legal right to withdraw within 14 days of delivery.

06Product information & pricing

We try to describe every product accurately. Power, range and speed figures are typical values from the manufacturer and depend on the rider, the bike, the battery, the weather and the terrain. Prices are in euros (EUR). Shipping is shown at checkout. Orders sent outside the EU (including the UK, Norway and Switzerland) may be charged import duties and taxes by the destination country; these are the customer's responsibility.

We may correct pricing or description errors at any time, including after an order has been placed. If an order was placed at a wrong price we'll contact you, and you can go ahead at the correct price or cancel for a full refund.

07Orders & payment

Your order is an offer to buy. We check every order, and a contract forms when we email you to confirm it. We then send you a secure link to pay. Nothing ships until it is paid. We may refuse or cancel any order, including for suspected fraud, stock problems or errors, and will refund anything you have paid.

Card payments are handled by a third-party payment provider. We never see or store your full card number.

08Shipping, risk & title

Shipping is covered in our Shipping Policy. Risk passes to you when the carrier delivers the order to the address you gave. Ownership passes to you once we've received full payment.

09Returns, faults & refunds

Returns are covered in our Returns & Refunds Policy, which forms part of these Terms. Nothing in these Terms affects your legal rights as a consumer, including the legal guarantee against faults that existed at delivery.

10Chargebacks

If there's a problem with an order, please contact us first. We'll sort it out faster than your bank can.

11Acceptable use

You agree not to use the Site for anything unlawful, scrape or bot the Site or checkout, interfere with its security or operation, or try to access data that isn't yours.

12Intellectual property

The Pumped name, logo, graphics, text and code on the Site belong to Pumped E-Bikes or its licensors.

13Limitation of liability

To the fullest extent the law allows, we are not liable for indirect or consequential losses, or for loss or damage caused by fitting, modifying or using our products in an unsafe or unlawful way. Our total liability for any claim about an order is limited to the amount you paid for that order. Nothing here limits liability for death or personal injury caused by our negligence, or any other liability that can't be limited by law.

14Governing law

These Terms are governed by the laws of Ireland. This doesn't take away the protection you have under the mandatory consumer laws of the country where you live, and you can bring a claim in the courts there.

15Changes

We may update these Terms from time to time. The version in force when you place an order applies to that order. The "last updated" date above shows when they last changed.

✉Contact

Questions about this page? Email [email protected] and a real person will get back to you within 2 business days.