Returns & Refunds

01Your right to cancel

Under EU and UK consumer law you can cancel your order within 14 days of delivery without giving a reason. Tell us by email before the 14 days are up, then send the items back within another 14 days.

02Condition

• Items must be unused and not fitted, in the original box with all parts, cables and manuals.
• Batteries must be undamaged and not opened. We can't accept a battery that has been dropped, opened, wet or is swollen.
• If something comes back used or damaged, we may take the loss in value off your refund.

03How to return

Email [email protected] with your order number and what you want to send back. We'll send you instructions and the return address. Please don't send anything back without contacting us first, especially batteries, which have to go with a courier that can carry them.

04Return shipping

Return shipping is paid by you unless the item is faulty or not what you ordered, in which case we pay. Use a tracked service. We can't refund items lost on the way back to us.

05Refunds

We refund you within 14 days of getting the items back, to the way you paid. If you return your whole order, we also refund the standard shipping you paid.

06Faulty or wrong items

If something arrives faulty, damaged or isn't what you ordered, email us with photos or a short video within 7 days if you can. Under consumer law you are covered for faults that existed at delivery for 2 years. We'll repair, replace or refund it.

✉Contact

Questions about this page? Email [email protected] and a real person will get back to you within 2 business days.