Shipping Policy

01Where we ship

We ship to Ireland, the United Kingdom and the rest of Europe (the countries listed at checkout). Lithium batteries count as dangerous goods for transport, so they go by road with couriers that are allowed to carry them. That's why we can't ship outside Europe.

02Processing time

In-stock orders are packed within 2 business days of payment. You'll get an email with tracking when your order ships.

Pre-order items aren't with us when you order, so we get them in first. The estimated delivery time is on each product page. If your order has both, we send everything together unless you ask us to split it. See Pre-orders in our Terms.

03Rates & delivery times

Destination	Estimated delivery	Rate
Ireland	1–3 business days	€15
United Kingdom	3–6 business days	€30
Rest of Europe	3–8 business days	€40

You pay one shipping charge per order, however many items are in it. Delivery times are the courier's estimates and aren't guaranteed.

04Duties & taxes

Orders sent outside the EU (including the UK, Norway and Switzerland) may be charged import duties and taxes by the destination country. These are the customer's responsibility. Refused parcels are refunded minus shipping and any return charges.

05Check your parcel

Kits and batteries are heavy. Please check the box when it arrives. If it's visibly damaged, take photos before opening it and email us within 48 hours. Don't use a battery from a damaged parcel until we've checked it with you.

06Address accuracy

Please double-check your address. If it's wrong, email us straight away. Once an order ships we can't change it.

07Lost parcels

If tracking shows delivered but you can't find your parcel, check with neighbours and your local depot, then contact us within 7 days. We'll open a claim with the courier.

✉Contact

Questions about this page? Email [email protected] and a real person will get back to you within 2 business days.